This is the story of my recent visit to a fast food restaurant. No names will be mentioned. And, I’m just as much to blame as anyone else. I’ll explain in the story…
Sometimes my life just seems like a really bad “Saturday Night Live” comedy sketch…
The other day I was out and about and wanted a quick dinner. So I pulled into my “go to” fastfood restaurant to get some food to sustain my life for a few more hours.
As I pulled up to the little speaker box, the conversation went something like this…
SPEAKER: Can I take your order please?!
ME: Do you have the two hamburger meal? (Note: Some restaurants in this chain have a “two hamburger” combo meal instead of the “two cheeseburger” meal. Not all locations though. I usually have to check so I don’t throw them for a loop by just ordering the “two hamburger” combo).
SPEAKER: No, but I can do the two cheeseburger meal minus the cheese. (Note: Believe it or not, instead of giving you a regular hamburger it is actually a special order that way! And, you still get charged for the cheese.)
ME: No thanks. I’ll just do two regular hamburgers and a large diet.
SPEAKER: OK, please pull ahead to the first window for your total.
Now at this point, I SHOULD have looked at the screen to double check my order but I didn’t (MY fault). So I proceed to the first window to pay for my purchase. Everything went as smooth as could be expected at this window, so I proceeded to the 2nd window.
UNFRIENDLY LADY AT THE WINDOW: Here is your order (As she hands me just a bag of food…no drink).
ME: There is suppose to be a large diet with that. (She looks at me puzzled…I open the bag and see two hamburgers and a Large fry). I didn’t order a large fry, I ordered a large diet.
LADY AT THE WINDOW: (Rolling her eyes and reaching for the bag). OK, one second.
At this point she takes the bag of food back into her “magic” window and hands it off to someone behind her. She then fills a large cup with diet soda and hands it to me. A few seconds later she passes another nicely folded over bag to me through her “magic” window and smiles. I take the bag, say “thank you” and pull away. I wanted to get out of the restaurant parking lot and onto the road before I started to eat.
Once I was back in traffic I opened the bag…only to find…a large fry — not a single burger. Now at this point I’m rolling my eyes. I’m too far down the road to go back. I guess tonight’s dinner was going to be a large fry and a large diet.
So I reach in and grab one of the fries…it was the most salty fry I have EVER had in my entire life. (I really don’t like salt in the first place.) Did they actually put that much salt on the fries? Or did they perhaps add “additional” salt after I complained about my order? I’ll never know.
After attempting to eat a second fry by trying to brush off as much salt as I could, I just gave up and decided that dinner was just going to be a diet soda — the shaker’s worth of salt and fries got trashed.
Lesson learned. I SHOULD have checked the screen to make sure my order was correctly entered into the system. That would have probably eliminated the problem all together. So I accept full responsibility.
I think I know now why the unfriendly lady smiled so much when she handed me my order! “Would you like some fries with your salt”?
I needed to start a diet anyway!
Up next, our “Saturday Night Live” musical guest…
At least my experience wasn’t quite this bad…
Neve ever leave the window without checking the order.
that’s funny and they all want more pay .The best part is they gave your burgers to someone else
Ive noticed quite a few times when they tell you to pull up without giving you your total, they haven’t entered the order until you pull up or are pulling up to the window. But they want you to have your money ready without the total.
This should be a wake-up call….stay away from the fast food joints! That crap is gonna kill ya 🙂
I once made my husband turn the car around, with our 23 foot camper attached, because the order was completely wrong!!! We did not visit that chain for a full year. Even now, there are only a couple of locations that I will dare to visit (only because I know the owners and the employees are always nice and my order is always right).
I think we went through the same chain. The drink order was correct on the receipt but wrong when we got it. We went back, husband received new cups and HE got it correct!
I do not eat fast food often, but messed up orders happened every time I have gotten fast food. Morons working!!! They want higher wages. That’s a joke.